To manage service capacity, service firms must turn down some prospective customers if they do not have the capacity to meet demands
Indicate whether the statement is true or false
a. True
b. False
ANSWER: True
If service firms do not have the capacity to meet demands, they must either turn down some prospective customers, let service levels slip, or expand capacity.
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What allows animal instincts to control the appetite of an individual?
a. Lust b. Gluttony c. Greed d. Pride
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A. Stories B. Symbols C. Slogans D. Ceremonies E. Heroes
The North American Free Trade Agreement (NAFTA) promotes open trade globally
Indicate whether the statement is true or false