A client reports to her counselor that she witnessed other clients talking and behaving "inappropriately" in the clinic waiting room
The client asks about these other clients' conditions and suggests, "Perhaps if we form a support group, I can help them." The MOST therapeutic response from the counselor would be to say: a. "Thanks for offering! The theory of group therapy is to help each other out, so perhaps we can try it for a short period of time and see how it goes."
b. "I appreciate your concern for others; however, it would help each of you the most if you each worked on your own individual issues as recommended by your treatment team."
c. "Thanks for telling me about it! I'll be sure to pass it on to their counselors and see what can be done to fix the problem in the waiting room."
d. "Well, how did you suddenly get to be so smart? Next I suppose you'll expect to be hired as a staff member!"
B
The nurse should acknowledge the client's statement of concern, yet reenforce the position that each client should work on their own individual issues as recommended by their treatment team. The nurse should always provide clear communication with the clients regarding what the nurse can and cannot do. The client should be approached in a professional, supportive, nonjudgmental manner. The nurse should support the treatment plans developed by the team for the individual patients and not allow a single client to manipulate his or her way into controlling treatment for the other clients or undermine the existing program of treatment.
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