Discuss what the six-sigma approach is and how it can be applied to service quality and productivity
What will be an ideal response?
Six-sigma was originally developed by Motorola to improve product quality and reduce warranty claims. Six-sigma, statistically, means achieving a quality level of only 3.4 defects per million opportunities. Over time six-sigma has evolved from a defection reduction approach to an overall business improvement approach that can now be applied to services. Process improvements and process design/redesign form the cornerstone of the six-sigma approach. Many services use this strategy to reduce defective encounters, reduce cycle times, and improve productivity. For example, GE Capital applied six-sigma to reduce the backroom costs of selling consumer loans, credit card insurance, and payment protection.
You might also like to view...
Which area of investigative method involves searching for ways in which perpetrators have spent or used their stolen assets?
a. Theft act b. Concealment c. Conversion d. Collusion
Soft skills such as listening, writing, and speaking are most likely to determine hiring and career success
Indicate whether the statement is true or false
The FTC Act contains very specific definitions of the terms "unfair" and "deceptive."
a. True b. False Indicate whether the statement is true or false
The chief aim of the European Union and other trade organizations is to minimize trade barriers among their members.
Answer the following statement true (T) or false (F)