List four types of facts that should be gathered during an analysis of a system
data sources; users; data stores; processes; data flows; controls; transaction volumes; error rates; resource costs; bottlenecks; and redundant operations
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Corporation ABC is in a highly competitive industry. NGO pressure has been exerted to have this industry change its sourcing policies. ABC decides to publicly announce that it is the first in the industry to change in sourcing policy. Spar and LeMure define this as a ________ response type used to gain a ________ advantage over others in the industry.
A) competitive; pre-emption B) resistance; pre-emption C) pre-emption; competitive D) capitulation; competitive E) resistance; collective
The organizational plan for an application message is most like that of a
a. routine news message to staff about a company matter. b. congratulatory message to a colleague or customer. c. request for colleagues to contribute to a charity. d. good-news message to customers concerning a price reduction.
Kenesha must respond to a negative comment written by a customer on Twitter. What advice should she follow?
A) Investigate the situation thoroughly before responding. B) Admit that her company errored if the complaint is legitimate and try to remedy the problem. C) Suggest a refund or a discount on future services. D) Kenesha should follow all these tips.
A personal name is protected under trademark law if it acquires a secondary meaning.
Answer the following statement true (T) or false (F)