Loyal but low profit customers should
a. be targets for up-selling or cross-selling.
b. have price lowered for them.
c. be "fired".
d. be targeted for increasing switching costs.
e. both a and d
A
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A firm has two partners: Jim and Bill. Jim owns 60% of the partnership and Bill owns 40%. In which of the following transactions will the partnership be held responsible for an individual partners' actions?
A) Jim signs a contract as a guarantor for Bill's personal loan. B) Jim buys a laptop on credit for personal use. C) Bill signs a contract to buy furniture for official use in the partnership. D) Bill defaults on payment of his personal credit card bill.
____ change as the employee's performance improves or deteriorates.
A. Job descriptions B. Employee performance plans C. Service level objectives D. Certification targets
Describe the design flaws of the airport lounge in a major Asian City
What will be an ideal response?
Small businesses can often provide more personalized customer service than bigger rivals.
Answer the following statement true (T) or false (F)