List five different types of incidents that are challenging for a support agent to handle.
What will be an ideal response?
Any five of the following:
Complaints
Power users
Incident that gets off track
Angry users
Abusive users
Users who are reluctant to respond
Users who won't stop responding
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When using an Excel worksheet as a data source, each ________ represents a field
Fill in the blank(s) with correct word
A 3-D reference has the following structure: ________
A) =worksheet name?cell reference B) ="worksheet name!cell reference" C) =worksheet name!cell reference D) ='worksheet name!'cell reference
Which of the following is a possible result of failure to establish and maintain standards of due care and due diligence?
A. baselining B. legal liability C. competitive disadvantage D. certification revocation
_____ is a set of rules associated with a programming language.
Fill in the blank(s) with the appropriate word(s).