A service level agreement (SLA) is used to specify the specific performance metrics (for example, available bandwidth and maximum delay) that are guaranteed for a service over a certain percentage of time
Indicate whether the statement is true or false
TRUE
Explanation: A service level agreement (SLA) specifies performance metrics (for example, available bandwidth and maximum delay) that are guaranteed for a service over a certain percentage of time. For example, an SLA might guarantee a customer that he has a minimum of 256 kbps of bandwidth available 80 percent of the time.
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