Which statement indicates that a new nurse manager did not understand how nursing management differs from management in other industries?
1. "Quality care in relationship with people differentiates nursing management."
2. "Reaching outcomes specific to a particular client differentiates nursing
management."
3. "Nursing management must be more flexible because of the fast-changing health
care environment."
4. "Because we are a product-oriented industry, we must specialize how we
manage."
Answer: 4
Rationale: Health care is a service-oriented industry, and nursing is a service-oriented profession. This is the main reason nursing management differs from other types. Nursing managers at all levels must ensure quality care in all types of situations and provide that care to different individuals with differing needs. Flexibility also makes nursing management different in order to attain outcomes in a quickly changing environment.
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