Goleman suggests that emotional intelligence is a set of ______.
A. ethical and emotional competencies
B. social and perceptual competencies
C. personal and social competencies
D. cognitive and expressive competencies
C. personal and social competencies
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According to House, the following is not one of the specific types of behaviors commonly exhibited by charismatic leaders ______.
A. serving as a strong role model B. giving structure to complex tasks C. articulating ideological goals with moral overtones D. arousing emotions
If the sum of all task times is 100 and the cycle time is 10, then the ______.
A. number of workstations is 10 B. number of workstations is 1,000 C. balance efficiency is 0.88 D. idle time is 3
Marisol wants to know the best way to let the recipient of her application letter know that her résumé is included. Which of the following would you advise?
a. All that is necessary is an enclosure notation after the signature block. b. Include the following in the second half of the letter: "The enclosed résumé details my responsibilities as office manager at Carson Office Systems, a job that gave me the opportunity to experience some of the situations you described in your ad." c. Include the following sentence in the opening paragraph: "A résumé is attached that fully details each qualification I have acquired." d. Include as a final sentence: "See the enclosed résumé for further details."
An example of a cultural blooper would be for an American to
A) pressure an Asian job applicant to bring about personal accomplishments. B) deemphasize organizational rank when conducting business in Scandinavia. C) upon first contact, address a French executive by title and last name. D) give a small gift to a Japanese business associate.