Structurally, a high-involvement organization is usually
A) task-oriented and bureaucratic.
B) flat and decentralized.
C) hierarchical and centralized.
D) customer-centric and centralized.
E) highly departmentalized.
B) flat and decentralized.
Explanation: The high-involvement organizational form is relatively flat and decentralized, built around a customer or product (good or service). Employee involvement is particularly powerful when the environment changes rapidly, work is creative, complex activities require coordination and commitment, and firms need major breakthroughs in innovation and speed. A perfect example is a high-technology company facing stiff international competition.
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