Calls to service reps that are completely resolved on the first call are referred to as
A. efficient calls.
B. first-call resolutions (FCR).
C. collaborations.
D. accommodations.
Answer: B
You might also like to view...
A number of multilateral trade agreements have accelerated the pace of global integration which include:
A) NAFTA. B) GATT. C) WTO. D) EU. E) all of the above
Most states do not have laws that require state and local governments to consider the environmental impacts of their decisions when taking actions that might reasonably affect the environment.
Answer the following statement true (T) or false (F)
According to the research, the Eastern Europe cluster scored high on ______.
A. in-group collectivism B. future orientation C. performance orientation D. uncertainty avoidance
Which of the following is a service business within the industrial market?
A. mining B. farming C. government D. construction E. insurance