Brand mantras must communicate both what a brand is and what it is not
Indicate whether the statement is true or false
TRUE
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______ occurs when lower expectations lead to lower performance.
A. Pygmalion effect B. Galatea effect C. self-fulfilling prophecy D. Golem effect
Hiro sells building materials to local contractors. He wants to build long-term relationships with his contractors through effective follow-up. After delivering the materials ordered, Hiro can demonstrate ________ by checking with his contractors right after the delivery and addressing any problems promptly.
A. assurance and profitability B. profitability and reliability C. responsiveness and empathy D. tangibility and competence E. reliability and tangibility
Which one of the following rules tends to perform well with respect to percentage of jobs past due and variance of hours past due, but performs relatively poorly with respect to average flow time?
A) earliest due date B) shortest processing time C) first-come, first-served D) longest processing time
Products that have been partially completed but require further processing are known as ____ inventory.
A. raw-materials B. work-in-process C. finished-goods D. component-parts E. processed-goods