A service interaction is most likely to be sexualized when:

a. the service provider is a woman, and she does emotion work.
b. the service provider is a minority-group member, and the interaction is face-to-face

c. the interaction is routinized and the industry is bureaucratized.
d. the interaction is in the retail apparel industry.
e. the interaction is in a low-paying industry.


a

Sociology

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