Like the rest of the office staff, Barry is still learning how to use the new EHR system installed in the medical office. He is with a patient and is attempting to document the patient's chief complaint in the EHR system, but he cannot get the system to accept the information. What should Barry do?
A. Tell the patient the new system is causing disruptions throughout the office
B. Ask the patient to wait while he tries repeatedly to get the system to work
C. Call the physician into the exam room to help him enter the information
D. Skip this step and tell the patient the physician will be in shortly
E. Document the patient's chief complaint on paper and enter it later into the EHR system
E. Document the patient's chief complaint on paper and enter it later into the EHR system
Barry should not say anything negative about the EHR system to the patient, nor should he spend an excessive amount of time trying to input information while the patient is present. His focus should be on the patient, not the EHR.
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