Which of the following is not a guideline for successful IS planning?
A) The strategic IS plan should be developed independent of business managers.
B) The strategic IS plan should be aligned with business goals.
C) IS plans should reflect realistic expectations.
D) The information resources planning effort should be viewed as an iterative effort.
A
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Calculate the marketing expense variance, if the actual marketing expense and marketing expenses estimated in the plan are $98,000 and $80,000, respectively. The actual percentage of sales is 15%
A) $27,000 B) $1,800 C) $2,700 D) $18,000 E) $270,000
Which of the following conflict-handling styles is when one person takes a win–lose approach to problem-solving and their focus is on winning their position at the expense of others?
A. obliging B. dominating C. compromising D. integrating
The service delivery system is composed of
a. Inanimate environment b. Contact personnel c. Other customers d. Front stage e. All of the above
It is good idea to dress for the position that you want, not the one you have
Indicate whether the statement is true or false