Mary was promoted to senior executive at an accounting firm. Within the first several months of working she notices that the employees are engaged in small conflicts about day to day activities
She realizes that this is affecting the organizational environment which leads to
inefficient working patterns. She decides to hire Ted, an independent conflict management
consultant, to train the employees on appropriate ways to handle conflict. Which approach is
Mary using:
a. process approach
b. purchase approach
c. doctor-patient approach
d. progress approach
b
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An organization in second generation affirmative action has met the legal goals and has moved its emphasis toward supporting female and minority members.
Answer the following statement true (T) or false (F)
During weekly sales meetings, Annie makes a point to congratulate other members of the group for
their accomplishments of the week and make positive comments about others' ideas to increase sales. One of the roles Annie plays at these meetings is A) encourager. B) opinion giver. C) compromiser. D) recognition seeker.
Argyris, Drucker, and Bennis define communication effectiveness as a central element for overall leadership effectiveness
Indicate whether this statement is true or false.
According to the text, when should disclosure occur?
A. Only when an important issue arises B. Only in relationships that are important to you C. At any time in all relationships D. Only when it can positively affect both partners