A case manager uses effective collaboration and team strategies to make arrangements for ser-vices. Which of the following roles is being applied?
a. Broker
b. Negotiator
c. Liaison
d. Facilitator
ANS: B
The case manager who uses effective collaboration and team strategies to make arrangements for services is performing the role of negotiator. The role of broker is used when acting as an agent for provider services that are needed by clients to stay within coverage according to budget and cost limits of the health care plan. When acting as a liaison, the nurse provides a formal commu-nication link among all parties concerning the plan of care management. As a facilitator, the nurse supports all parties in work toward mutual goals.
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