Once a service desk analyst has developed the required sets of skills, the majority of his/her learning is complete.
Answer the following statement true (T) or false (F)
False
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When trying to ascertain the best approach to organize processes to produce a product, which of the following should be a consideration?
A. The intangible featuresassociated with the customer benefit package B. The degree of standardization of the product C. The advertising strategy associated with the product D. The inventory management process used in the organization
Your boss has told you that he suspects that his wife (whose desk is next to yours) is cheating on him, and having an affair with another man. Because your desk is next to hers, he has asked you to check her computer for evidence of this when she steps away from her desk, which she frequently must do. In the past, she has asked you to watch for urgent emails from customers and others while she
was gone, and to page her, which you have done. So even if she came back unexpectedly and found you at her computer, it would probably not arouse her suspicion. Although you are reluctant to do this, he is your boss, and could make things difficult for you. What should you do? a. Do it even though you're reluctant to do so. You have nothing to lose and everything to gain. If it turns out she is having an affair, he needs to know, and if there's no evidence of it, he will be relieved – and grateful. b. Don't do it, even though your boss will may not understand. Tell him that if the situation were reversed, that is, if she was asking you to spy on him, you wouldn't do that, either. Tell him that this is a private matter, between him and her. Hope that he understands.
In order from beginning to end, the major steps in the SDLC are:
A) systems analysis/planning; systems design; building the system; testing; and implementation. B) systems design; testing; building the system; and implementation. C) systems analysis/planning; systems design; building the system; implementation; and testing. D) systems analysis/planning; implementation; building the system; and testing.
In constructing a confidence interval estimate for the difference between the means of two independent normally distributed populations, we:
A. pool the sample variances when the unknown population variances are equal. B. pool the sample variances when the population variances are known and equal. C. pool the sample variances when the population means are equal. D. never pool the sample variances.