One characteristic of a well-designed service system is that it is cost-effective.
Answer the following statement true (T) or false (F)
True
The seven characteristics of a well-designed service system include: 7. It is cost-effective. There is minimum waste of time and resources in delivering the service. Even if the service outcome is satisfactory, customers are often put off by a service company that appears inefficient.
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Teresa Fallon sends a written proposal to a customer. In the proposal, she compares the specifications of her product and a competing product. If the information about the competing product is not true, she is using a form of defamation called:
A) business libel B) business slander C) product disparagement D) puffery E) bribery
The term, obsolescence, as it relates to the useful life of an asset, refers to:
A. The inability of a company's plant assets to function as designed. B. An asset's salvage value becoming less than its replacement cost. C. A plant asset that is becoming outdated and no longer used. D. The halfway point of an asset's useful life. E. Intangible assets that have been fully amortized.
An area where nondisplayed items are stocked is _____ space
a. merchandise b. customer c. selling d. personnel
In an exponential smoothing model a ________ value for alpha results in greater emphasis being placed on more recent periods
Fill in the blanks with correct word