Because scripted speeches restrict eye contact with the audience,
a. they should be avoided altogether by business speakers.
b. they should be selected only for particular situations, such as when an exact time constraint is applied.
c. they are recommended when the speaker is self-conscious.
d. they should be used only when visual aids are available.
B
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Indicate whether the statement is true or false
Answer the following statements true (T) or false (F)
1. Quick rework is a quality appraisal tool that managers and employees use. 2. Check sheets are difficult to design. 3. A flowchart helps the quality improvement team of a firm understand how a process currently works and identify quality-related issues and redundant steps. 4. Scrap and rework is one of the tools used to prevent defects.
The Six Sigma quality standard was used by Motorola to improve its performance
Indicate whether the statement is true or false
One of the two outcomes of technical responsibility is ____________, which occurs when a person is relieved of moral duty because they are authorized by super-ordinates to behave in certain ways and achieve certain outcomes by obeying clearly stated strategies and plans.
a. Transparency b. Moral indeterminacy c. Ethicality d. Efficiency