Covering up your own joy in the presence of a friend who didn’t receive such good news is called ___________
a. intensifying
b. deintensifying
c. neutralizing
d. masking
Answer: b
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When patients and providers communicate in ways in which patients act in accordance with provider interaction styles (positive or negative) and vice versa, it is known as ______.
a. provider expertise b. patient expertise c. physical and psychosocial connections d. reciprocity
Kim and Jonah have been friends since before becoming coworkers. In their work they have reached a point of divergence, which will require some conflict management. Both Kim and Jonah are not under any time constraints
Which style of conflict management would best be applied in this situation? A. Commemorative B. Competition C. Collaborative D. Compromising
Unification of a presentation can be achieved by repeating ________ elements
Fill in the blank(s) with the appropriate word(s).
A rhetorical question should only be used when you want the audience to think about something
specific in your speech. Indicate whether the statement is true or false