Presentations can have one of two general purposes: to inform or to
a. persuade.
b. entertain.
c. promote.
d. none of the above
a. persuade.
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A service desk's _______ defines who the service desk supports, what it supports, and how it provides that support.
Fill in the blank(s) with the appropriate word(s).
Aziz sent all his employees to training on project management. Afterward, Aziz collected data on the time each project took to complete and how much was spent on each project. He compared that data to the same information from before his employees attended training. Aziz was completing a(n) _________ assessment of training.
A. reaction B. learning C. behavior D. results E. alternative
Which one of the following is an important communication tool used by employers to determine a person's skills and qualifications?
a. a text message b. a phone call c. a résumé d. a report
What is the expected average number of snowplows in the garage (waiting for repair and being repaired)?
A crew of mechanics at the Department of Transportation garage make minor repairs to snowplows during the winter. The snowplows break down at an average rate of 4 vehicles per day and breakdowns are distributed according to the Poisson distribution. The mechanic can service an average of 7 vehicles per day with a repair time distribution that approximates a negative exponential distribution. Assume an 8 hour day. A) 1 B) 1.33 C) 2 D) 2.52