The emergency room experienced a client who exhibited violent behavior when pain medication was denied. Once the situation was resolved, which action by the ER manager would be appropriate after this incident?
1. Arrange an agreement with law enforcement regarding these types of clients.
2. Discuss the situation with law enforcement.
3. Develop a team of staff who would be on call for these types of situations.
4. Organize a training program to educate staff on how to manage these types of situations.
4
Explanation: 1. Organizing a training program to educate staff will increase staff?s confidence and competence
with handling situations such as these. Arranging an agreement and discussing the situation
with law enforcement will not assist staff in learning how to manage these clients when timing
is critical. Developing a team of on-call staff will not help the situation.
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