What is formal communication in organizations? Describe the various types and provide an example of how each might be used in the workplace.
What will be an ideal response?
Formal communication follows the chain of command and includes official communications. It can be:
Vertical (upward or downward), where bosses communicate with subordinates and vice versa
Horizontal, meaning laterally (sideways), where communication flows within and between work units and whose main purpose is coordination, or
External, meaning communication flowing between people inside and outside the organization, such as to customers, shareholders, etc.
The student should then give an example of each type.
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