______ direct responsibility onto others, often in a blaming fashion.
a. I-messages
b. You-messages
c. Muting
d. Owning
b. You-messages
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When initiating friendships, all of the following are productive strategies EXCEPT
a. say a simple hello and offer a friendly smile. b. ask a question or comment on something the person has that interests you. c. disclose a lot of information about yourself to initiate conversation. d. stand near or sit next to someone you are interested in getting to know to take advantage of proximity.
The group of players who exchange time and money for media space and access to audiences is:
a. media companies b. above-the-line employees c. below-the-line employees d. advertisers
In the context of procedural leadership roles, which of the following statements is true of expediters?
a. They arrange appropriate spaces for group meetings. b. They make sure all members of a group have an opportunity to participate in discussions. c. They keep track of a group’s objectives and help move the group through an agenda. d. They take careful notes of group decisions.
Cognitive schemata include all of the following EXCEPT __________. [p. 45, III]
a. abstractions b. stereotypes c. scripts d. personal constructs e. prototypes