Trying to keep a blank expression when hearing bad news would be an example of
a. masking.
b. deintensification.
c. neutralization.
d. concealing.
c. neutralization.
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Which of the following is FALSE concerning personal delivery of bad news?
a. Personal delivery of the bad news signals the importance of the news. b. Personal delivery eliminates any potential escalation of emotion. c. Personal delivery shows empathy for the recipient. d. Personal delivery provides the benefits of nonverbal cues.
Which of the following is a characteristic of a service (i.e., not a product or good)?
a. usually labor intensive b. involves the transformation of raw materials c. easy to track and monitor quality d. can be easily stored for future use
Select the properly punctuated sentence
A) ?If you have any questions call me on my cell phone. B) ?Call me on my cell phone if you have any questions. C) If you need to contact me immediately send a text.
The symbol ? is used to represent
a. the variance of the population b. the standard deviation of the sample c. the standard deviation of the population d. the variance of the sample