Imagine you are creating a personnel manual for a medical office. Reviewing the policies described in the previous section, which of these do you think should be worked on first? Why did you choose those?

What will be an ideal response?


Most managers choose to work first on those policies that are more commonly referenced. Examples include sick leave and time off, as well as policies for tardiness and attendance.

Health Professions

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What is the term for an exchange of services without payment of money?

a. Transference b. Barter c. Referral d. Consultation

Health Professions

The mother of a 3-year-old boy has called 911 because her son has a low-grade fever and difficulty breathing. On scene, the mother tells you that she is a licensed practical nurse (LPN), and that she suspects her son is suffering from croup. Which statement made by the mother would reinforce this suspicion?

A) "At night, he seems to get a barking-like cough." B) "When he is short of breath, his heart rate increases." C) "There are times when he continually drools." D) "When I turn the air conditioner on, he becomes more short of breath."

Health Professions

Physicians must file a Medicare appeal with an administrative law judge within:

A) 30 days. B) 60 days. C) 90 days. D) 120 days.

Health Professions

In the eye, when the ciliary body contracts, the lens becomes:

A) rounder B) narrower C) thinner D) engorged

Health Professions