Richard received his credit card bill and noticed an error. He wrote to the company the next week, pointing out the error in his bill. Under the law, what is the credit card's obligation once it receives Richard's letter?
What will be an ideal response?
Under the Fair Credit Billing Act, the company must acknowledge receipt of the letter within 30 days. Within two billing cycles (but not longer than 90 days) it must investigate the complaint and respond.
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