When writing a bad-news message, start with a statement ____.
A. regarding the bad news
B. that establishes good will
C. that apologizes for the news
D. that explains your role
Answer: B
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Walmart discovered that it could compete on price and build a sustainable business.
Answer the following statement true (T) or false (F)
Resourcefulness is using creativity and ingenuity to solve a problem or deal with a situation
Indicate whether the statement is true or false
Who created and developed the communication model depicted in Chapter 13?
a. Shannon Channel and Benjamin Source b. Chef Boy R Dee and Captain Crunch c. Claude E. Shannon and Warren Weaver d. Brent Palmer and Steve Sender
A woman whose engagement is ended takes off her engagement ring and throws it in the trashcan in her office, whereupon the custodian finds it that night while cleaning the empty office building. The diamond ring is:
A) Mislaid. B) Lost. C) Abandoned. D) Fake.