When evaluating a human service system or general program of service, you might ask the following questions: (1) Are the services of the program addressing client need? (2) Are we delivering good quality services? (3) Are we offering out services efficiently? (4) Are our client satisfied with the services they have received? What is the most important question that has not been asked yet?

A. Has the cost per unit of service increased in recent years?
B. To what extent do our personnel meet the necessary qualifications for their jobs?
C. Have our services improved client outcome?
D. Have we redefined our mission in recent years?


Ans: C

Social Work & Human Services

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In systematic replication of single?system experiments:

a. only the individual clients vary from one experiment to another. b. a treatment is reapplied to the same client. c. an unsuccessful treatment is tried again. d. a treatment is extended to different settings, practitioners, or client disorders.

Social Work & Human Services

Since people have many desires and are not always motivated to do what is in their

best interest, social workers thus explore: a. what participants are motivated for and the degree of conflict between two or more participants. b. what other helpers are motivated for and the degree of conflict between two or more motivations (within a person or between participants). c. what clients are motivated for and the degree of conflict between two or more motivations. d. what participants are motivated for and the degree of conflict between two or more motivations (within a person or between participants).

Social Work & Human Services

Jane, a 14-year-old girl diagnosed with diabetes, reports to her clinical social worker that she and her boyfriend experiment with drugs. Jane is unsure about the names of the drugs she has taken at parties, but she does state that she is concerned about the possible side effects. The social worker's best option is to

A. minimize Jane's concerns, but suggest that she not try any more drugs. B. support Jane's apprehension, suggest a referral for drug education and a discussion with her physician. C. discuss Jane's drug use with her parents and ask them to discuss the dangers with her. D. suggest that Jane get more information about the drugs she has taken.

Social Work & Human Services

Pam is interested in exploring the boundaries between children and staff at a residential treatment

facility. She locates a facility, and the facility's administrators agree that she can use face-to-face surveys with staff, including mental health technicians, clinicians, and psychiatrists. What type of analysis did she conduct? a) Case Studies b) Theme analysis c) Valid d) Suitable

Social Work & Human Services