All of the following are regulatory objectives of rate making EXCEPT:
assuring that insurance rates are not excessive.
assuring that insurance rates are adequate.
assuring large profits for insurance companies.
assuring that insurance rates are not unfairly discriminatory.
assuring large profits for insurance companies.
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The tools and technology a service desk uses may influence its physical layout.
Answer the following statement true (T) or false (F)
In a civil restitution law, _____
a. shoplifters cannot plea bargain the minimum state sentence for their crime b. shoplifters must undertake community service as restitution for their crime c. shoplifters must pay for stolen merchandise or face arrests and criminal trials d. employees convicted of stealing merchandise must be registered with local police departments
Customers understand that businesses do not know their individuals situations and may not be able to respond accordingly
Indicate whether the statement is true or false
What is the average number of customers waiting in each line and being checked out?
The local grocery store consists of two cashiers. The customers arrive at the checkout according to the Poisson distribution and the service times are based on negative exponential distribution. The average customer service time is 4 minutes and the average time between the arrivals of successive customers is 3 minutes. Assume that customers equally divide themselves between the two cashiers.