The service product is ______.
a. the entire bundle of tangibles and intangibles provided by the service organization
b. only the tangible part of the service experience
c. only the intangible part of the service experience
d. the same thing as the service experience
a. the entire bundle of tangibles and intangibles provided by the service organization
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Michael's sets goals at the top of the organization. Then, it breaks down these objectives for merchandise categories and regions. When these objectives reach the buyers, each objective is personalized. What does this process demonstrate?
A. Functional development B. Decentralized planning C. Indirect planning D. Top-down planning E. Accountable design planning
Discuss ways to use your voice effectively during a presentation
What will be an ideal response?
Which of the following statements are False
a. A variable cost is a cost that, in total, will vary with production. b. A step cost can be either fixed or variable. c. The level of activity that reflects the company's expected operating range is called the budgeted range. d. Depreciation (computed using the straight line method) and insurance are examples of fixed costs.
Explain the difference between passive and active listening. When is each type of listening appropriate?
What will be an ideal response?