“This argument just reminds me how passionate you are. I really admire that about you,” says Jocelyn. Which effective conflict management skill is Jocelyn exhibiting?

a. presuming goodwill and expressing goodwill
b. lightening up and reframing
c. listening
d. practicing cultural sensitivity


a. presuming goodwill and expressing goodwill

Communication & Mass Media

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The specific purpose statement begins with

a. the general purpose. b. the audience. c. the target audience. d. the speech objective.

Communication & Mass Media

What is an ARC?

What will be an ideal response?

Communication & Mass Media

A web site that employs staff members who post new items on the site throughout the day, and utilizes software that easily facilitates this process, uses ________________ updating to change its content

Fill in the blank(s) with correct word

Communication & Mass Media

Armando is stuck on a level of a video game and, after a few minutes of trying, pulls up a video walkthrough to help him out. His reliance on interactive media corresponds with which issue?

a. “echo chamber syndrome” b. reduction in memory, intuition, or critical thinking skills c. challenges in evaluating information d. crowdsourcing

Communication & Mass Media