Which statement by the nurse manager is accurate regarding case management? The two tools that support case management are
a. "clinical pathways and patient classifica-tions.".
b. "clinically oriented and business-oriented pathways.".
c. "clinical pathways and disease manage-ment protocols.".
d. "centralized and decentralized system models.".
C
Both of these tools (clinical pathways and disease management protocols) support case manage-ment by coordination and delivery of high-quality care. Clinical pathways (also known as care maps) are interdisciplinary plans of care that outline the optimal sequencing and timing of inter-ventions for patients with a particular diagnosis, procedure, or symptom. Disease management protocols involve a system of coordinated health care interventions and communications for persons with conditions in which self-care is important in controlling the disease.
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