Alura has designed a training website on how to diffuse customer anger in a customer service environment by providing examples of what to expect if a specific communication behavior is used. This is an example of organizing training content by
a. topic.
b. process.
c. procedure.
d. both a and b
e. both a and c
b
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Maria does not feel confident with her academic abilities in Calculus class; however, she feels
at ease with her abilities in her drawing class. This example illustrates which of the following? A) self B) self-concept C) self-image D) self-fulfilling prophecy
Smiling, nodding, and eye contact are three ways your face can decrease immediacy
Indicate whether the statement is true or false
Shelly's outline contains three main points. Under each of these points, she has indented one supporting idea. What is the relationship between Shelly's points and supporting ideas?
A. parallelism B. coordination C. discreteness D. subordination
The saying "opposites attract" might seem true because we are attracted by
A. appearance. B. proximity. C. complementarity. D. similarity.