Which of the following is a recent diversity trend in the United States?
A. An aging workforce, as some older workers postpone retirement to continue working
B. A decrease in the proportion of women in the workforce
C. A decrease in the rate at which mothers of young children are entering the workforce
D. A gradual reduction in the proportions of Asian Americans and Hispanics in the workforce
Answer: A
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Indicate whether the statement is true or false
Which term refers to giving some customers promotional allowances and support while not making other customers aware of such opportunities?
A. selective discounting B. price discrimination C. customer discrimination D. functional discounting E. exclusive dealing
Fraction, ratios, and percentages are examples of _____.?
A) ?common language B) ?data distortion C) ?diverse language D) ?qualitative interpretation
Customer surveys should have all of the following characteristics except?
a. Long b. Include open-ended questions c. Designed to obtain truthful responses d. Results should be shared with employees and customers