The operations function needs to interface with which organizations?
a. government agencies or regulatory organizations to comply with given rules and regulations
b. competitors so as to be able to fix prices to ensure good margins on products and services
c. the agencies of the United Nations to ensure compliance with global regulations
d. agencies representing consumers to ensure that consumer wants are satisfied
a. government agencies or regulatory organizations to comply with given rules and regulations
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________ implies the companies are interested in managing the customer's interaction with the company at any number of different interaction points and using the feedback to improve products and processes
A) Customer feedback management B) Customer value management C) Customer experience management D) Customer expectation management
Dinham Kennel uses tenant-days as its measure of activity; an animal housed in the kennel for one day is counted as one tenant-day. During March, the kennel budgeted for 4100 tenant-days, but its actual level of activity was 4130 tenant-days. The kennel has provided the following data concerning the formulas used in its budgeting and its actual results for March:Data used in budgeting: Fixed element per month Variable element per tenant-dayRevenue - $35.00?Wages and salaries$3000? $8.00?Food and supplies 2000? 14.50?Facility expenses 8500? 3.50?Administrative expenses 7000? 0.50?Total expenses$20,500? $26.50??Actual results for March: Revenue$133,251? Wages and salaries$28,600? Food and supplies$62,225? Facility
expenses$22,550? Administrative expenses$7100? The spending variance for food and supplies in March would be closest to: A. $340 F B. $340 U C. $775 U D. $775 F
Oshkosh Corporation is a large manufacturer of military vehicles used in Afghanistan. If Oshkosh Corporation workers went out on strike and the President believed that this strike presented a significant threat to the nation's safety, he could do all of the following except:
A. Discharge the strikers and replace them with new workers B. Appoint a board of inquiry to investigate the labor dispute C. Seek a court-ordered injunction preventing the strike D. Impose "cooling off" period to allow the parties time to reach a settlement
At the conclusion of the performance review process, Peter felt that the feedback he received was intimidating. He got the sense that those providing feedback on his performance had ganged up on him, and he felt a great deal of resentment towards them. It is most likely, based on this outcome, that Peter had what type of performance evaluation?
A. Mixed-standard B. Forced choice C. 360-degree D. Behavior observation