A(n) _____ customer service to a full-service specialty shop would be a _____ customer service to a price-oriented discounter
a. primary, secondary
b. primary, potential
c. expected, augmented
d. augmented, expected
Answer: c. expected, augmented
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Indicate whether the statement is true or false
Cloud computing is an internet-based computing where shared resources, software, and information is provided to firms on demand.
Answer the following statement true (T) or false (F)
Requests for recommendations are generally organized using what approach?
A) Question and answer B) Direct C) Indirect D) Persuasive E) Free form
______ group members achieve their objectives at the expense of others in the group.
Fill in the blank(s) with the appropriate word(s).