Sterling tells Molly that her hair looks "bad," meaning it as a compliment, but Molly interprets this as a put-down. This is one of the disadvantages of
A. face-to-face communication.
B. meanings being shared exactly the same by everyone.
C. small group conflict.
D. words being symbols, thus carrying different, arbitrary meanings for different people.
E. trying to give out compliments.
Answer: D
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