A sight draft is:
a. also known as a trade acceptance agreement b. also known as a sales draft
c. also known as a time draft
d. payable upon presentation by the seller to the buyer of the goods e. none of the other choices
d
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Whether or not you should apologize when delivering bad news about transactions depends mainly on
A) how much the customer has purchased from your company in the past. B) the medium you are using for the message. C) how long it has been since the problem occurred. D) the nature of the relationship with the customer. E) if you didn't meet agreed upon expectations.
An advertisement stating that a new product offers "freedom and comfort along with $20 savings per month" is using
A) an emotional appeal. B) an analogy. C) an inductive appeal. D) both logical and emotional appeals. E) circular reasoning.
A partnership is dissolved when any partner leaves the business or dies
Indicate whether the statement is true or false
A retailer shifting from a retailer-based credit card system to a bank-based credit card system illustrates _____
a. resizing b. self-service operations c. downsizing d. outsourcing