A rural hospital's director of nursing (DON) is establishing a telehealth system. What actions by the DON are important policy measures? (Select all that apply.)
a. Creating work agreements that consider licensure issues
b. Educating staff on telehealth practice and procedures
c. Ensuring confidentiality in telehealth records and encounters
d. Reducing patient perception of "distance" in interactions
e. Writing policies that include ethics applied to telehealth
A, C, E
Policy matters important in telehealth include licensing issues (if the remote providers reside or work in a different state), confidentiality, and ethical policy creation.
Education is important but is not a policy issue.
Reducing the perception of patients that there is an emotional distance between them and the provider is important but is not a policy issue.
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