Which of the following is true of affective events theory?
A. integrates personality, emotions, and moods
B. deals with emotional intelligence development
C. considers impact of performance on affect
D. considers impact of motivation on affect
A. integrates personality, emotions, and moods
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What is the purpose of incentive plans? Describe the characteristics of a successful incentive pay plan.
What will be an ideal response?
Under the Wagner Act of 1935, an employer has a legal obligation to do all of the following except:
A. Bargain with a duly elected representative of the employees. B. Make concessions in response to union demands during a bargaining session. C. Refrain from punishing employees who ask for better wages, hours, and working conditions. D. Refrain from coercing employees to vote "no" in a union election.
Which of the following statements about customer value is true?
A. People in the organization who are not in the sales or customer service areas should never be called upon to help resolve a customer's problem. B. Building relationships with customers means providing customer value before, but not after the purchase of a product or service. C. Retaining current customers is usually less costly than taking customers away from a competitor. D. A firm's advertising department cannot be expected to develop ads to convince a customer to buy from the firm more than once. E. None of these statements is true.
Bravo Corporation recently issued 270-day commercial paper with a face value of $2,000,000 and a simple interest rate of 11 percent. The company paid a transaction fee equal to 0.4 percent of the issue, which was taken out of the issue amount before the company received any funds. Assuming there are 360 days in a year, what is the commercial paper's effective annual rate (rEAR)? (Round your answer to two decimal places.)
A. 12.85% B. 11.89% C. 11.58% D. 12.02% E. 12.82%