A nurse manager receives a complaint from staff regarding a nurse supervisor?s actions of ignoring threatening behavior of clients and their families. The manager is reviewing the unit?s policy regarding violent behavior
Which of the following questions should the manager focus on when reviewing violence prevention policies? 1. Why is this type of behavior occurring in this environment?
2. Why is this staff person reporting this behavior?
3. What issues does this staff person have with other staff?
4. When someone voices a concern to supervisory staff, is action taken to address the problem quickly?
4
Explanation: 1. The manager should be focusing on the issue of the supervisor?s lack of concern and/or action
regarding this manner. After investigating the supervisor?s reaction or lack of action regarding
this manner, the director should then investigate why this type of behavior is occurring in this
environment.
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