To increase the service desk's ability to assist customers at the first point of contact, companies are using VRUs, web-based features such as chat, and skills-based routing.
Answer the following statement true (T) or false (F)
True
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While sending an e-mail, use blind courtesy copies liberally.
Answer the following statement true (T) or false (F)
If Selman & Saks allowed a French company to produce and market razors and trimmers carrying the company's brand in exchange for a royalty, Selman & Saks would be using which market entry strategy?
A) exporting B) franchising C) licensing D) contract manufacturing E) joint ownership
A responsibility center in which a manager is responsible for revenues, cost, and investment is a(n)
A) cost center B) revenue center C) profit center D) investment center E) center not presented here
Mayan Company had net income of $33,180. The weighted-average common shares outstanding were 8400. The company declared a $3100 dividend on its noncumulative, nonparticipating preferred stock. There were no other stock transactions. The company's earnings per share is:
A. $3.95. B. $4.07. C. $4.32. D. $3.33. E. $3.58.