One method support agents use to communicate effectively with a user on the telephone is to visualize the user and communicate with the visual image.
Answer the following statement true (T) or false (F)
True
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The role of a data manipulation language (DML) is ________.
a) to specify how data items are organized b) to modify data c) to search the database d) to specify how data items are related
To move a window, click the ________ bar , hold down the left mouse button, and drag the window to a new location
A) task B) status C) title D) command
A visual indication of the status of a task such as download or a file transfer is called a(n):
A) toolbar. B) status bar. C) address bar. D) progress bar.
A ____, which is a mirror image of all the data on a hard disk or partition, including not only files but applications and system data.
A. hard backup B. binary drive image C. network backup D. system state backup