A letter of credit is an agreement by the bank to pay against documents rather than the actual merchandise
Indicate whether the statement is true or false.
Answer: TRUE
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When using punishment, a manager should
A. ignore undesirable behaviors. B. save reprimands until the end of the workday, or preferably before a weekend. C. make sure that other employees witness the punishment. D. do it in conjunction with positive reinforcement. E. punish even minor infractions, to appear consistent.
Answer the following statements true (T) or false (F)
1. Nonverbal messages are often more convincing than verbal messages. 2. A candidate being turned down for a job primarily because he did not make eye contact shows how words are more important than actions. 3. Pushing the “like” button under an Instagram photo is an example of the complementing function of nonverbal communication. 4. We use nonverbal messages to manage the flow of verbal communication. 5. Saying “No” while shaking one’s head from side to side is an example of substituting.
Investments in debt securities include all of the following except
A) U.S. treasury securities. B) corporate bonds. C) preferred stocks that are redeemable at the option of the issuer. D) commercial paper.
Researchers define emotional ________ as encompassing a set of discrete but related abilities: the ability to perceive and express emotion accurately, the ability to access emotion in facilitating thought, the ability to comprehend and analyze emotion, and the ability to regulate appropriately one's own emotions and those of others.
Fill in the blank(s) with the appropriate word(s).