Compliments are an example of:

a. empathy
b. positive reinforcement
c. negative reinforcement
d. alliance building


Answer: B

Social Work & Human Services

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The best way to improve response rates on a mailed survey is:

a. Include a self-addressed stamped envelope. b. Write an attractive questionnaire. c. Use different formatting to distinguish instructions. d. Send follow-up letters and replacement questionnaires. e. Include your contact information in a personalized cover letter

Social Work & Human Services

In passive acceptance, stage one of Downing and Rousch’s feminist identity development model:

A. Male protector roles are reinforced as are women’s subservient roles B. Women accept the advantages of being a woman and try to avoid thinking about unpleasant circumstances C. Normal has some benefits for women that they do not want to give up D. Patriarchy and matriarchy are experienced as co-equal processes, because men are seen to take care of women and women also take care of men

Social Work & Human Services

Which of the following statements is true?

A. After the Civil War, the purpose of modern philanthropy was to suppress pauperism rather than aid the needy. B. The post-war years saw a move towards greater cooperation between labor and benevolent societies. C. Unemployed workers aligned themselves with labor unions to strike against low wages after the war. D. Reconstruction led to integration in educational institutions and communities in the South.

Social Work & Human Services

Which of the following is a setting in which clinical practice in mental health is most likely to take place?

a) outpatient clinic b) employee assistance program (EAP) c) homeless shelter d) all of the above

Social Work & Human Services