Active listening and body language work together. Which of the following actions does the nurse take in addition to actively listening to the client?
a. Sits facing the client
b. Keeps the arms and legs crossed
c. Leans back in the chair away from the client
d. Avoids eye contact as much as possible
A
Active listening means to be attentive to what the client is saying both verbally and nonverbally. A nonverbal skill to facilitate attentive listening is to sit facing the client. Facing the client gives the message that the nurse is there to listen and is interested in what the client is saying.
For active listening, the arms and legs should be uncrossed, which suggests that the nurse is "open" to what the client says.
For active listening, the nurse should lean toward the client. Leaning back in the chair away from the client conveys that the nurse is not involved and interested in the interaction.
For active listening, the nurse should establish and maintain intermittent eye contact. Eye contact conveys the nurse's involvement in and willingness to listen to what the client is saying.
You might also like to view...
A patient is diagnosed with pneumonia after an abrupt onset of fever, cough, and malaise. The patient is started on antibiotic therapy and is expected to improve in 2 to 3 weeks. The nurse correctly identifies this illness as:
a. acute. b. chronic. c. remission. d. exacerbation.
A nurse assessing the chest of a patient with Marfan syndrome observes that there is an increase in the anteroposterior diameter, and the sternum is displaced. The nurse should document the presence of:
A) Pigeon chest B) Barrel chest C) Scoliosis D) Clubbing
When a narcotic antagonist is given to a laboring client, she should be told that
a. her pain will decrease b. her pain will return c. she will feel less anxious d. she will no longer feel the urge to push
The nurse is preparing to cleanse an older patient's pressure injury. Which techniques should the nurse use to perform this action? Select all that apply.
1. Pour saline over the wound using a saline-filled syringe. 2. Apply saline-soaked gauze over the wound. 3. Apply hydrogen peroxide over the wound. 4. Place gauze pads soaked with Dakin's solution on the wound. 5. Apply dry gauze pads over the wound and saturate with sterile water.