Which of the following best exemplifies a costly mistake that can be attributed to passive listening?
A) forgetting to reorder supplies and having work come to a standstill while you send an employee out to restock
B) taking an order so large that your factory has to run costly overtime shifts to meet the production deadline
C) failing to proof your report before making copies of it, and having to reprint them all after you realize this and correct the typos
D) scheduling two appointments for the same time and having to cancel on one of your clients at the last minute
E) mailing out a coupon giving customers 50% off on their orders because you misheard when your boss asked you to create a coupon for 15% off
Ans: E) mailing out a coupon giving customers 50% off on their orders because you misheard when your boss asked you to create a coupon for 15% off
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Gary is a trainer at the Boise Best Bank. He recently delivered a training program on how to use transaction forms to new employees at the bank. He used Kirkpatrick’s 4 levels of evaluation to report the effectiveness of his training. Which one is correctly reported based on Kirkpatrick’s evaluation model?
a. Level 1 – At the end of the program, he found out that only 75 % of the trainees mastered the required knowledge and skills. b. Level 2 – At the end of the program, he found out that all trainees liked the role play activity used during training. c. Level 3 – During the first week after the trainees returned from training to their job, he observed that 20% of them were not using the transaction forms correctly. d. Level 4 – During the second week after the trainees returned from training to their job, he found out that 15% of them would need to receive remedial training.
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