List and explain the four management functions.
What will be an ideal response?
Planning: Planning is typically the starting point in the management process, and you should begin with a clear objective. Planning is the process of setting objectives and determining in advance exactly how the objectives will be met.
Organizing: Performance is based on how managers organize their resources. Organizing is the process of delegating and coordinating tasks and allocating resources to achieve objectives, including assigning people to various jobs and tasks. An important part of organizing, sometimes listed as a separate function, is staffing. Staffing is the process of selecting, training, and evaluating employees.
Leading: The ability to lead is an important skill for everyone, especially for managers. Leading is the process of influencing employees to work toward achieving objectives. Managers must communicate the objectives to employees and motivate them to achieve those objectives.
Controlling: Objectives will not be met without consistent monitoring, and a manager can’t manage what he or she doesn’t measure. Sometimes a manager must overcome obstacles to accomplish the objective. Controlling is the process of monitoring progress and taking corrective action when needed to ensure that objectives are achieved.
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Which of the following is NOT one of the four “key plays” to delivering your first speech?
a. Topic selection b. Speech development, support, and organization c. Practice and delivery d. Identifying your weaknesses
To avoid the possibility of biasing responses to your questionnaire, you should
A) include an "other" category as the first alternative. B) omit "other" from the listing of alternatives in most questions. C) use broad categories for all alternatives. D) recruit a homogeneous population of the sample. E) arrange alternatives alphabetically or in another logical order.
Gauch Corporation is conducting a time-driven activity-based costing study in its Customer Support Department. The company has provided the following data to aid in that study:Activity Data:Receiving CallsResolving IssuesSettling DisputesMinutes per unit of the activity183048?Cost Object Data:Customer MCustomer NCustomer ONumber of calls received30154Number of issues resolved19128Number of disputes settled111?The cost per minute of the resource supplied is $0.40.?On the Customer Cost Analysis report in time-driven activity-based costing, the Receiving Calls cost assigned to Customer O would be closest to:
A. $117.60 B. $7.20 C. $28.80 D. $51.20
The fastest growing region for Internet usage growth from 2000 to 2017, was:
A. Latin America/Caribbean. B. Africa. C. North America. D. Asia.